Continuous Improvement in enhancing quality
DOI:
https://doi.org/10.25078/jpm.v11i01.4341Keywords:
Perbaikan Berkesinambungan, TQM, PDCA, mutu pendidikanAbstract
This study examines the application of continuous improvement in improving the quality of education through the Total Quality Management (TQM) approach with the Plan-Do-Check-Action (PDCA) cycle method. The results show that continuous improvement is able to improve the quality of academic services, maintain accreditation, and adapt to the needs of the times. Successful implementation is supported by the establishment of a quality council, clear statements of responsibility, adequate infrastructure, as well as a data-driven approach and involvement of all parties. The findings confirm the importance of regular evaluation and an adaptive organizational culture to ensure the sustainability of quality improvement programs.
Keyword: Continuous Improvement, TQM, PDCA, Education Quality.
Downloads
References
Asy’ari, Moh. “Continous Quality Improvement Dalam TQM.” Jurnal Quality Management System 11 (2018): 1–10.
Bergman, Bo, and Bengt Klefsjö. Quality from Customer Needs to Customer Satisfaction. London : Mac. Growhill., 2010.
Hastuti, Sri, and Luky Wijayanti. “Kinerja Manajerial: Hasil Kerjasama Tim Dan Perbaikan Berkesinambungan.” Jurnal Riset Ekonomi Dan Bisnis 9, no. 1 (2012): 10–18.
Hasnadi, H. (2021). Total quality management: Konsep peningkatan mutu pendidikan. SAP (Susunan Artikel Pendidikan), 6(2).
Ishikawa, K. Pengendalian Mutu Terpadu (Terjemahan). Bandung: CV. Remaja Maju, 1985.
Juran, Joseph M, and Bambang Hartono. Merancang Mutu. Jakarta: Pustaka Binaman Pressindo, 1995.
Maknun, A. I. L. L., Asmedi, N. M., & Safuan, S. (2024). Implementasi Total Quality Management dalam Meningkatkan Daya Saing Perusahaan. Jurnal Syntax Admiration, 5(8), 3209-3218.
Petersen, Peter B. “Total Quality Management and the Deming Approach to Quality Management.” Journal of Management History 5, no. 8 (1999): 468–88.
Rahmi, Sri. “Total Quality Management Dalam Memajukan Pendidikan Islam.” Intelektualita 3, no. 1 (2015).
Rusdi. “Continues Improvement Sebagai Upaya Dalam Meningkatkan Mutu Pendidikan Pedesaan.” Al-Tanzim : Jurnal Manajemen Pendidikan Islam 2, no. 2 (2018): 150–60. https://doi.org/10.33650/al-tanzim.v2i2.396.
Saifulloh, Moh, Zainul Muhibbin, and Hermanto Hermanto. “Strategi Peningkatan Mutu Pendidikan Di Sekolah.” Jurnal Sosial Humaniora (JSH) 5, no. 2 (2012): 206–18.
Saifulloh, A. (2012). Konsep Continuous Quality Improvement (CQI) dalam Dunia Pendidikan. At-Ta'dib, 7(1).
Sallis, Edward. Total Quality Management in Education; Manajemen Mutu Pendidikan. Yogyakarta: IRCiSoD, 2019.
Suyitno. “Peningkatan Sumberdaya Manusia Melalui Penerapan Total Quality Management.” Jurnal Akuntansi, Ekonomi Dan Manajemen Bisnis 4, no. 2 (2016): 150–57.
Trihastuti, D. (2012). Studi Literatur Penerapan Continuous Improvement System (Kaizen) Di Jepang, Cina, Dan Inggris. Jurnal EKSEKUTIF Volume, 9(2).
Zahroti, Elly Numa. “Pendekatan PDCA Untuk Perbaikan.” Jurnal Administrasi Indonesia 6, no. 2 (2018): 111–21.
Zalukhu, Suardin. “Strategi Pengembangan Lembaga Pendidikan Islam Bermutu Yang Berkelanjutan.” Unisan Jurnal: Jurnal Manajemen Dan Pendidikan 3, no. 1 (2024): 673–89. https://journal.an-nur.ac.id/index.php/unisanjournal.